Updated June 23, 2020 - The U.S. Centers for Disease Control and Prevention has issued an extended “no-sail” order for cruise ships operating out of U.S. ports that will remain in effect through July 24, 2020. This supersedes previous suspension of operations notices.
Carnival has extended its operational pause in North America through Sept. 30, 2020.
The following North American cancellations are effective May 4, 2020:
Carnival is making plans for a phase-in of service later this summer. They are taking a measured approach, ensuring they are well prepared to support all public health and regulatory requirements prior to resuming service. Starting up with limited operations will also allow them to focus their resources on implementing new operational protocols prior to a broader roll-out across the fleet as travel and commerce continue to recover.
Below is Carnival's plan for a phased approach in their return to service, focusing on certain homeports and certain ships:
Guests affected will have the option of 100% refund or 100% future cruise credit + OBC (based on length of cruise) and can use on sailings through 12/31/22. The offers supersede any previous offers received.
Carnival continues to implement increased monitoring, screening and sanitation protocols to protect the health of all guests, crew and the residents of the destinations they serve.
Their measures are designed to be flexible to adapt to changing conditions and recommended best practices.
Public health authorities believe older travelers with severe, chronic medical conditions are more susceptible to contracting coronavirus. Your clients' health and well-being remain our highest priority. Effective immediately, we are proactively implementing guidance from the Centers for Disease Control (CDC) regarding cruise ship travel.
The following individuals will temporarily not be allowed to sail:
• Guests who have been hospitalized in the last two months for, or have a history of, severe or chronic medical conditions.
• Per CDC, chronic conditions are defined as an illness persisting for a long time or constantly recurring, such as diabetes, heart, kidney or lung disease, suppressed immunity (i.e., active cancer, taking steroids) or require oxygen for any reason.
•Guests who are 70 years and older, will be required to present a doctor's "fit to sail' letter at check-in, confirming they do not meet any of the health/medical criteria.
•If your clients are unable to present this letter, they will not be allowed to cruise.
•Guests who have been to or traveled through China, Hong Kong, Macau, South Korea, Italy, Iran, Japan, Singapore in the last 20 days prior to embarkation.
•Guests who have been in contact with another person diagnosed with or tested for COVID-19.
Any of your clients who meet any of the above criteria must cancel their reservation and may select one of the following options:
•Receive a 100% Future Cruise Credit (FCC). In addition, your clients will also receive a future onboard credit - US$300 per stateroom if they were scheduled to sail on a cruise of 5 days or less; US$600 per stateroom if they were scheduled to sail on a cruise of 6 days or longer - when they rebook their future cruise.
•Receive a cash refund, to be processed to the original form of payment within 90 days.
Pre-purchased shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded. If your clients select a refund, please note it will be processed in approximately 90 days. Carnival continues to implement increased monitoring, screening and sanitation protocols to protect the health of all guests, crew and the residents of the destinations they serve. Their measures are designed to be flexible to adapt to changing conditions and recommended best practices.
For more details please contact your Dargal vacation planner at 1-800-690-3223
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